1. Cisco Uccx Send E-mail Through Scripture

UCCE Routing scripts (contrary to administrative scripts) are mainly triggered by dialed number (DN) and sometimes by means of Caller entered digits.Figure 2 show an example UCCE script. As you can see it is very modular and easy to follow a certain call flow.Figure 2 – Example ICM ScriptFig.2 show and example script that calls for external scripts, does some digit collection and then sends the call to the relevant Skill Group (a.k.a. Agent Queue).

Let look at this in a bit more detail. In this script first the Translation route to VRU is been carried out, which pretty much dictates which UCCX server will be used to invoke the external script. Let’s enhance the next steps:Figure 3 – Caller entered digits/Digit collectionA Run external script node is added, which is called “Collect Digits” and points to CollectDigits.aef (figure 4)Figure 4 – Collect Digits external script.This external script, plays a prompt, defines input length and values. Pretty standard stuff.Figure 5 – Digit Collection aefAfter this, the aef script sets the Enterprise Call Info and passes it on to ICMFigure 6 – Set Enterprise Call InfoBack to Fig. After the digit collection (CED), the call continues (via case 1), to another external script, which does an external DB look up (Service Tier Look up). Routing script execution and selectionBefore the ICM/UCCE software execute a routing script it classifies each call into call type that you have defined. ICM then determines which script to execute, based on the call type schedule.

(Compare this to UCCX where a trigger is defined, based on its CTI RP, which has a script statically assigned to it). ICM can use Dialed Number (DN), Calling Line ID (CLID) or Caller-Entered digits (CED) as the call qualifier (see fig.12).Finally I want to give an example of A DN and an associated script. For example Figure 11. Take a test DN, that is matched when is being dialed (remember there needs to be a CTI Route point on CUCM to trigger this).

Cisco Uccx Send E-mail Through Scripture

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This seems to be a growing requirement/need for Contact Centres, so I’ll spend some time discussing how to configure a UCCX Script to record and send voice message via smtp. Here is my scenario. Customer does not want to receive Emails if the Voice payload is null or less than 10 seconds. I wanted to send a mail by telnetting through smtp server 'telnet smtpServer 25' and want to send mail. How is it possible. Also, please share something about CISCO products and what kind of software they use in their products. If i wanted to gain some insight knowledge, where should go to. Apr 21, 2014  After the integration of between uccx9 and exchange, the potential customers can fill in and send out contact info so that matching a http script is able to send the info to email box of customer support. An agent answers these enquires through Agent Desktop as soon as the emails are received.

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